Using Retinue as a direct engagement portal
Getting started with the Retinue portal
Before you start using Retinue, a member of the Retinue team will contact you with details of your login credentials that are required to access the portal. They will take you through the process of setting up your portal account, including uploading your bank details and signing your contract.
Key information
Please ensure your timesheets are uploaded to the Retinue portal prior to the below deadlines:
Monday, 8am
- London North West University Healthcare NHS Trust
- NHS Greater Glasgow & Clyde
Payment will be received in your bank account the following Friday.
Monday, 10am:
- Bradford District Care NHS Foundation Trust
- University Hospital of Morecambe Bay NHS Foundation Trust
Payment will be received in your bank account the following Friday.
Monday, 12pm:
- Cwm Taf Morgannwg University Health Board
- NHS Ayrshire & Arran
Payment will be received in your bank account the following Friday.
Wednesday, 12pm:
- NHS Lanarkshire
Payment will be received in your bank account the following Friday.
Thursday, 9am:
- NHS Forth Valley
Payment will be received in your bank account the following Friday.
Thursday, 12pm:
- Aneurin Health Bevan Health Board
- NHS Dumfries and Galloway
- Tees, Esk & Wear
Payment will be received in your bank account the following Friday.
Friday, 5.30pm:
- University Hospital Bristol and Weston NHS Foundation Trust
Payment will be received in your bank account the Friday of that week.
The team at Retinue will walk you through how to submit your timesheet on the portal before you are required to submit your first timesheet.
With Retinue, you’re able to view the status of your timesheets in the portal. There are six different statuses, as follows:
Open – Timesheet not completed or submitted.
Pending – Timesheet submitted but not yet authorised.
Disputed – The timesheet has been disputed by client.
Approved – Timesheet approved for payment.
Processed – Timesheet is being processed.
Paid – Timesheet has been paid.
You can request copies of your payslips by emailing paymentsupport@retinue-solutions.com. Please include the following details in your request:
- Full name
- D.O.B
- NI number
- Home address
- Which months payslip is required
- Payroll number
- Your email address
Once you have commenced working with the trust, we require you to complete our First shift appraisal form. This needs to be submitted within the first week of your placement.
When working via Retinue, the pension options differ from trust to trust. Your recruitment consultant will provide you with the relevant pension information once your booking is confirmed at the trust.
Further support
If you have any questions or need any support setting up your login, please do not hesitate to contact the Retinue team on paymentsupport@retinue-solutions.com or 0845 241 0824.
You can also refer to the Retinue App Help & FAQs section for further guidance.
If you have further questions about direct engagement, please do not hesitate to get in touch with our specialist teams:
- AHP and HSS team: AHPHSS.candidatecare@pulsejobs.com or 020 7749 8282.
- Psychiatry and Psychological Therapies team: PMHCandidateSupport@pulsejobs.com or 01992 305 604, selecting option 3 for our candidate care team.
- Acute doctors team: doctors.support@pulsejobs.com or 020 7456 1456.