Clinical governance

Pulse has comprehensive and robust systems in place to ensure the highest standards of clinical and medical care. We are committed to ensuring effective clinical governance, which helps us maintain our market leading reputation and consistently delivers:

  • A commitment to quality and learning
  • Continual improvements
  • A reduction of errors and adverse events

We comply with regulation, national and local guidance, best practice and our clients contractual requirements. All staff adhere to recognised training standards to ensure they are continually working ethically and responsibly. 

Our clients have peace of mind because our organisation has:

  • A dedicated clinical governance team
  • Trained case investigators and case managers
  • A Clinical Director responsible for risk and adherence to regulations
  • A Health and Safety board lead and a governance team who are IOSH qualified
  • 83 policies and 160 standard operating procedures
  • Monthly quality and safety meetings throughout the business
  • Claims management
  • An integrated approach to contract and tender reviews which leads into business process updates and compliance checks
  • Incident and complaint management with trend analysis and lessons learned to inform quality improvements
  • Integrated business continuity plans
  • Revalidation that incorporates robust appraisal and support to nurses, AHPs and doctors
  • ISO27001 data security accreditation