You said, we did

The latest Viewpoint updates for nursing, midwifery and theatre professionals.

We are delighted that your combined employee feedback has resulted in the highest satisfaction and ease scores to date. We truly appreciate your contribution and want to express our sincere thanks for telling us about your experiences.

We are committed to keep improving our service and taking positive steps in how we work together, which you can read more about below.


We’re so happy to see that your feedback around ipoint has improved. After we previously promised a more structured approach to rolling out app updates, there has been more stability in this area. We are still working to implement positive changes to the app experience, so that you can make the most of this technology in supporting your career.

We now have more shifts being added to ipoint than ever before, with fully visible rates. We continue to provide increased availability of shifts on ipoint, giving you greater control of the work you want to take on. Plus, we are escalating rates as much as possible, to give you more earning potential than ever before.


It was great to hear how happy you are with how we communicate. It’s clear that you value your relationships with our consultants and we’re really grateful to read comments like these:

  • “Well-organised, with very friendly staff”
  • “Excellent service; great range of shifts; good pay rates; pay arrives fast; great team support from consultants”
  • “I like working for Pulse. My consultant is very good at keeping me in work and making sure I’m OK, which I never had from other agencies before.”
  • “I enjoy my working experience with Pulse. My consultants are really helpful, plus I always get the available shifts from the hospital of my choice.”

We loved seeing so many of our nurses face-to-face at the recent RCNi Nursing Careers and Jobs Fair event in Birmingham. It was also fantastic to welcome new people into the Pulse family in person. We’re looking forward to being at more of these events in 2022, enjoying more real-world connection with candidates.

The survey brought praise for our Clinical Support service too, whichwe launched at the start of the COVID-19 pandemic to help you through inevitable challenges. We’ve seen how valuable this clinical helpline is to the wellbeing of our nursing and healthcare professionals. So as the UK moves away from COVID-19 restrictions, we’re pleased to announce that this support service is here to stay.

Our helpline is 100% confidential and available to all Pulse workers. It brings the opportunity to speak with NMC-registered healthcare practitioners about whatever you’re going through, because your wellbeing matters to us. We are proud to have a support team with diverse clinical backgrounds, allowing you to speak with someone who understands your specific needs. We regularly receive positive feedback on the helpline, so if you feel you would benefit from talking to someone, make use of it as often as you need to. Simply email

We want to make it easier for you to find out who can help with your queries. Further updates will follow on how we’ll provide this information, so that you can always access the team member who is best placed to support you.


To give you even more recognition for your hard work, we’ve revamped our Healthcare Hero awards. There will now be up to 10 winners chosen and announced every month. Each winner will be awarded a certificate and prize, as a thank you for their valuable contribution. It doesn’t end there though, as we are currently looking at more ways to reward you for the care you provide. Watch this space for news on further initiatives that recognise the work of our Pulse candidates.

Pay rates

We want to help you secure the best possible pay, so we will always pass on 100% of the increase from escalated rates. Ask your consultant for more information around this, as there are plenty of these rates available across all locations and specialisms.

You deserve to be paid fairly for your work, so we continue to do everything we can to make sure you’re happy. In response to your feedback, we’d like to clarify our process for booking and paying candidates at the expected band rate. By default, agency requests are set at band five, as we are usually covering client shortages in staffing. If there are any variations on this, you will see them detailed in ipoint. However, if you’d like to work at a higher band, speak with your consultant and we’ll see if we can secure that for you.

Thank you again for taking part in the Viewpoint survey. Sharing your opinions and experiences helps us to continue making positive changes for everyone, so it really is appreciated.

Look out for our next survey with news of our latest developments we hope you’ll enjoy.