You said, we did

Communication

It was great to hear how happy you are with how we communicate. It’s clear that you value your relationships with our consultants and we’re really grateful to read comments like these:

• “Well-organised, with very friendly staff”
• “Excellent service; great range of shifts; good pay rates; pay arrives fast; great team support from consultants”
• “I like working for Pulse. My consultant is very good at keeping me in work and making sure I’m OK, which I never had from other agencies before.”
• “I enjoy my working experience with Pulse. My consultants are really helpful, plus I always get the available shifts from the hospital of my choice.”

We loved seeing so many of our nurses face-to-face at the recent RCNi Nursing Careers and Jobs Fair event in Birmingham. It was also fantastic to welcome new people into the Pulse family in person. We’re looking forward to being at more of these events in 2022, enjoying more real-world connection with candidates.

The survey brought praise for our Clinical Support service too, whichwe launched at the start of the COVID-19 pandemic to help you through inevitable challenges. We’ve seen how valuable this clinical helpline is to the wellbeing of our nursing and healthcare professionals. So as the UK moves away from COVID-19 restrictions, we’re pleased to announce that this support service is here to stay.

Our helpline is 100% confidential and available to all Pulse workers. It brings the opportunity to speak with NMC-registered healthcare practitioners about whatever you’re going through, because your wellbeing matters to us. We are proud to have a support team with diverse clinical backgrounds, allowing you to speak with someone who understands your specific needs. We regularly receive positive feedback on the helpline, so if you feel you would benefit from talking to someone, make use of it as often as you need to. Simply email Clinicalsupport@pulsejobs.com.

We want to make it easier for you to find out who can help with your queries. Further updates will follow on how we’ll provide this information, so that you can always access the team member who is best placed to support you.

Pay rates

We want to help you secure the best possible pay, so we will always pass on 100% of the increase from escalated rates. Ask your consultant for more information around this, as there are plenty of these rates available across all locations and specialisms.

You deserve to be paid fairly for your work, so we continue to do everything we can to make sure you’re happy. In response to your feedback, we’d like to clarify our process for booking and paying candidates at the expected band rate. By default, agency requests are set at band five, as we are usually covering client shortages in staffing. If there are any variations on this, you will see them detailed in ipoint. However, if you’d like to work at a higher band, speak with your consultant and we’ll see if we can secure that for you.