You said, we did

The latest Viewpoint updates for Psychological Therapies

Thank you to everyone who gave us their much-valued feedback in our latest Viewpoint survey.

This survey received the highest response rate we’ve ever had since we launched Viewpoint in 2021, and we’re incredibly grateful to you for taking the time out of your busy schedule to give us your honest feedback.

Based on your latest responses, here are some changes we have been working on to support your career with Pulse in the best possible way.

Your Information hub

As part of our continued commitment to delivering a better experience by ensuring you can conveniently access all the information you need throughout your journey with Pulse, we’re excited to announce the launch of Your Information Hub.

Visit Your Information Hub

The hub will be your new go-to place for everything from important information to pension advice and much more, including:

Your onboarding
Your pay
Your first week
Your continued support

Digital solutions

We’ve been working diligently to improve our digital solutions for a smoother experience when it comes to your onboarding, updating your compliance and getting paid.

We’re delighted to confirm that following the recent launch of our new onboarding and compliance platform, many of you have completed your registration and compliance more quickly and efficiently than ever before. Not only this, but our e-timesheet app, ipoint, is now live.

Check out ipoint

What are the benefits and features of using ipoint?

Submit timesheets while on the move.
Receive your pay faster – digital timesheets are automatically added to the payroll queue.
Reduced errors.
Real-time pay updates.
Online and email timesheet approval.
Environmentally friendly.

Customer service

Making improvements to our customer service experience is important to us, and we’d like to thank you for your honest feedback on this and your ongoing patience as we work to bring new team members up to speed. As always, we want to ensure we turn situations where we have fallen short of your expectations in the past into opportunities for improvements to ensure they are not repeated.

We’re already creating a brand-new customer service masterclass to ensure our response times and support levels are always on point.

Booking confirmation process

We aim to make your experience of working with a new client as enjoyable as possible from your very first day and understand your current concerns about a lack of information before starting a new booking.

To improve our booking confirmation process, we’re reviewing what further information we can obtain from our clients to help you feel more prepared. If you have any questions for our bookings team, please contact us.

Get in touch