Q - I'm unable to find shifts
A - Add extra availability – we may not have something for the dates and times you have specified
A - Search “find all shifts” in the ‘find shifts’ section – you can then choose the specific type of shift you like to do i.e. night
A - Try widening the radius
A - Call your consultant if you are still unable to find shifts
Q – ipoint is not allowing be to book shifts
A - Check that your compliance is in date for the shift you are trying to book
A - Make sure there has been at least eight hours between your previously worked shift with Pulse
A - If you haven’t worked with us in the last 3 months, you’ll need to contact the team to update your bank details so we can pay you quickly and correctly
Q – My account is locked
A- Email firstname.lastname@example.org who will be able to unlock it for you.
Q – The password reset link sent via email isn’t working
A - All password reset links are valid for 24 hours. If not used within the limit click “forgotten password” again.
Q – I’m new to ipoint, how do I log in?
A – All candidates are automatically enrolled. Simply download the app and select “forgotten password”. Check your email for a set password link, create your password and login using your email address and password.