How to submit your timesheets on ipoint

Here you’ll find everything you need to know about the easy way to submit your timesheets digitally with Pulse.

Paper timesheets are a thing of the past

We’re always looking for ways to improve our processes, particularly ones that make life easier while helping the environment.

Submit your timesheets digitally by downloading our new ipoint app to your phone or visit the ipoint website.

Submitting a timesheet is easy

See for yourself and watch our ‘how-to’ video tutorial, which takes you through how to submit a digital timesheet on our ipoint app.

Prefer to use the ipoint website?

Not a problem. Watch our video which takes you through the step-by-step process of how to submit a digital timesheet on our ipoint website.

Already submitting timesheets digitally using our ipoint Timesheet app?

Our ipoint Timesheet app is being retired and will be removed from the app stores. If you’d like to continue submitting your timesheets, you’ll need to download our green ipoint appor visit the ipoint website.

Benefits

Ease

Submit via your phone, tablet or desktop. No need to carry a paper timesheet.

Speed

Timesheets are automatically added to the payroll queue, reducing processing time.

Reduction in errors

Illegible handwriting and calculation of hours mistakes are removed.

Real time updates

See status updates for your timesheets. No need to call your consultant.

Flexibility

Get your timesheet approved onsite or via email. Whichever method suits you.

It’s green

Say no to excessive use of paper and go green for the good of the environment.

Frequently asked questions

I can’t see my timesheet in the list, what do I do?

Click the ‘Fetch new timesheets’ button and the list of timesheets will refresh. If the week you require is still not showing after completing this action, please contact our candidate care team.

I can’t see my provisional timesheet in the list, what do I do?

Click the ‘Fetch new timesheets’ button. If you still can’t see your timesheet contact our candidate care team, who will make sure your timesheet is available

I can’t see where I need to sign my timesheet

As part of our new process, you are no longer required to sign your own timesheet, only clients are required to sign our digital timesheets. Please ensure you do not sign your own timesheet.

I didn’t work one of the dates I was booked for. How do I submit my timesheet without it?

Simply untick the box next to the date to exclude it from the timesheet. The next time you log in, it may be shown on a new timesheet that is generated automatically.

I emailed my timesheet to the client to approve, but I want to change and have them authorise the timesheet on my phone. Is that possible?

Yes, go back into the timesheet and click the ‘Re-sign’ button. This will allow the authoriser to sign the timesheet on your device.

I’ve submitted a timesheet but can no longer see the timesheet in the list of timesheets, what does this mean?

Once a timesheet has been successfully submitted, the timesheet will no longer show in your list. We’re working on creating a separate list for submitted timesheets and this will be ready in the very near future.

My timesheet is in query, why can’t I resubmit it?

Timesheets in query require an action via our candidate care team. They will pick this up or contact you if they require any further information to resolve the query.

The authoriser I emailed my timesheet to is on leave, can I email it to another authoriser to approve?

Yes, go back into the timesheet and click the ‘Re-send timesheet’ button. This will allow you to input the email address of an additional authoriser.

What do I do if there is no mobile phone signal at work?

Please either send your timesheet to the authoriser’s email to approve once you have signal or complete a paper timesheet and upload it through the ‘upload image’ button when you are able to get network coverage or WIFI.

Need further help?

Our team is always on hand to support you. Get in touch using your preferred contact method:  

Tel: 0333 577 3600  

Email: ipoint.servicedesk@acaciumgroup.com  

Alternatively, you can call your candidate care consultant for help or advice or access help by clicking ‘Need help?’ on the login page. From this page, you’ll be able to call or email our team for assistance.