You said, we did
Thank you for taking the time to complete our latest Viewpoint survey. Your feedback helps us recognise what’s most important to you and shape the service we offer and we were really grateful to see that 47% of you participated in the survey this time around.
We also received an abundance of recognition for individual team members, all of which have been passed on, so thank you.
Here’s how we are continuing to improve the service we offer and your experience with us…
Timesheet and payment process
Your satisfaction with our timesheet and payment process has increased however, you’d like more clarity around payment methods. To help you decide which payment method is best for you, we’ve put together this handy guide that explains the different payment options available when you work with us.
We will also ensure that our payroll and support teams are always up to date with the latest training and information so your queries can be dealt with quickly and effectively.
View our payment methods guideWe will always endeavour to secure you the best rate of pay. We review each assignment on a case-by-case basis and negotiate with your best interests at heart while working in line with our client’s budgets.
Communication
Due to popular demand, we’re excited to announce that two-way text messaging between you and your consultant has been implemented and is now fully integrated with our system. This has allowed us to send over 1,200 messages so far, with a 48% response rate.
We’ve also launched our virtual assistant, Emily, who is supporting our compliance team to ensure your file remains up to date. Emily will notify you via text of any expiring documents and allow you to respond on the go.
Although your satisfaction with our communication has increased, we acknowledge that even further improvements can be made in this area.
Support
It’s been great to hear that so many of you are extremely satisfied with the support you receive from Pulse. We pride ourselves on our values and are driven by excellence and this was reflected by the scores from our latest survey.
However, the hard work doesn’t stop here. We will continue to listen to your views, address all feedback and identify service improvements. Our next survey is due to be sent in November, and we’d love to hear from you again.
Thank you for helping us make a difference.
