FAQs

We’re becoming part of Pulse, which has a great heritage and over 35 years’ experience in the healthcare recruitment sector. 

Placing the best people is at the heart of everything Pulse does, and the team is committed to delivering the highest quality of service and the best compassionate care.  

A&E Agency, General Medicine Group, and Pathology Group, along with Pulse, are all part of Acacium Group, which is a leading global healthcare provider.  

We’ll be one of the biggest providers in the market and will be able to give you access to a wider range of NHS and private sector roles. Plus, by bringing our doctors brands under Pulse, we’re in the best position to support the future requirements of the healthcare system.

We’ll be able to offer you even more work options and opportunities, and by consolidating our data management processes into a single entity we will be able to streamline our operations and deliver a more cohesive and efficient service.

We’ve also listened to what our candidates, clients, and staff have to say, and we’ve recognised that our existing brand names don’t really reflect what we do: we’re specialists in many more areas than our names reflect, and we’re part of a group with vast experience throughout the healthcare sector.

Ultimately, our ambition is for Pulse to become the best healthcare staffing provider in the UK.  

From 8 January 2024, you will notice that our communications, Terms and Conditions, timesheets, and other documents will be updated with the new-look Pulse logo and branding. Later in the year (anticipated in April), when you start a new assignment, you will be asked to sign Terms and Conditions in the name of Pulse Healthcare Limited.

This signals an important change in how your personal data will be managed within our organisation. Personal data currently held by A&E Agency, General Medicine Group, and Pathology Group will be transferred to, and thereafter be managed by, Pulse Healthcare Limited. Following that transfer, Pulse Healthcare Limited will be the controller for your personal data.

You’ll continue to receive the same great service you’re used to, and what makes us unique isn’t changing. Our specialist knowledge and dedicated teams will stay with you every step of the way. Plus, your point of contact won’t change – they’ll just have a new email address ending with @pulsejobs.com.

Your personal data rights

Your personal data rights, under the Data Protection Act 2018 and the EU Regulations 2016/679 as it forms part of the UK by virtue of section 3 of the European Union (Withdrawal) Act 2018, remain unchanged. These rights include: 

• The right to be informed about how your data is used 
• The right to access your personal data 
• The right to rectification if your data is inaccurate or incomplete 
• The right to erasure in certain circumstances 
• The right to restrict processing of your data 
• The right to data portability  
• The right to object to data processing 
• Rights in relation to automatic decision making and profiling

If you have any questions or concerns regarding this change, or if you wish to exercise any of your rights as outlined above, please contact our data protection officer at DPO@acaciumgroup.com.

The process of moving across to Pulse will begin in January 2024. We anticipate that the transfer of personal data to Pulse Healthcare Limited will complete in the first half of 2024.

At this stage, there will be no further impact on you and no action is required on your part. We intend to make the process as smooth and seamless as possible and your relationship with us will continue as usual.