ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.
We are currently seeking an experienced Team Leader to join our Patient Support Team based at our Leeds City Centre Offices, providing support for a National Diabetes Prevention Service. This lifestyle intervention is delivered by a team of Health and Wellbeing Coaches and Advisors across the UK and focuses on helping service users to reduce their risk of developing Type 2 Diabetes.
This role would suit someone who has similar experience within a Team Leader based role.
Full time hours - 37.5 hour week
About the role
With line management responsibility you will be responsible for managing the day-to-day planning and execution of tasks so that your team meets objectives and meets agreed targets. In this way they support the business achieving the wider business targets and performance goals
Provide necessary business information to the relevant people including group and individual patient status & tracker information
Provide the team with a vision of their objectives and how they link to business performance and facilitate regular team and department briefs
Provide feedback as to their performance against their objectives using defined productivity measures and hold regular one to ones
Facilitate problem solving and collaboration and encourage creativity and constant improvement
Serves as a focal point to communicate and resolves issues with Service Managers and co-ordinators and attends the weekly regional status calls
Log, track and trend all issues and complaints. Escalate issues which cannot be resolved by them or their team whilst maintaining ownership of the issue until the resolution is achieved:
Ensure that the team members have the right level of training to perform their role and facilitate/undertake training where gaps may be spotted
Provide coaching to get to the root cause of development areas and help their teams take personal responsibility for action/development
Promote a culture of ownership for performance and personal development
Recognise and celebrate team and team member achievements and exceptional performance
Create an environment of trust, open communication, creative thinking and cohesive team effort
Behave and act in a way that motivates and inspires team members
Create a healthy team dynamic and strive for team consensus
Manage difficult situations by diffusing conflict and giving data-based feedback
The successful candidate will need to have proven experience of working within a Team Leader role. You will possess excellent communication skills, with the ability to prioritise your work load. Experience of working within the Healthcare sector would be an advantage although not essential. This role would suit someone from a Team Leader role within a Customer Service environment ideally.
Why work for ICS Health & Wellbeing?
ICS has been listed in the Sunday Times Top 100 Best Companies to work for four times in the last six years. We are a forward thinking organisation offering excellent training with ongoing support and development to help you realise your potential and career aspirations. We believe that our success is based on your success. We offer a wide range of company benefits including company pension scheme where we match your contribution up to 5%, plus 25 days holiday (plus bank holidays), in addition there is a bonus scheme in addition to the basic salary based on performance.
Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.