Band 6 Telephone Counsellor – Permanent – Fully Remote

We are seeking counselling professionals to provide immediate emotional support and guidance to callers on our 24/7 helpline available through our well-established private client. This role involves completing clinical assessments, providing risk assessments, and working in line with the BACP code of ethics to ensure the highest level of service and support is provided. This role is fully remote and working unsociable hours.

Role: Telephone Counsellor

Contract: Permanent

Band: 6

Hours: 22.5 – 37.5

Location: Fully remote

Salary: £26,000 – £33,000 DOE

Day-to-Day Responsibilities:

• Efficient and effective telephone counselling
• Thorough understanding of Health Assured products
• Ability to work with a variety of individuals and presenting issues
• Conducting full and robust clinical assessments
• Managing risk effectively
• Achieving individual and team goals
• Providing excellent customer service

What You Bring to the Team:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• Membership of the BACP or equivalent
• Great communication and customer service skills
• High level of organizational ability and multitasking
• Ability to work to tight deadlines and be motivated by targets
• High level of computer literacy
• Relevant experience of working with safeguarding concerns and suicidal ideation

Benefits:

• Generous holiday allowance
• Cash plan, private medical insurance, and pension plan
• Contractual sick pay and life insurance
• Profit share scheme and season ticket loan
• Access to Employee Assistance Programme
• Company incentives and discount schemes