Auditing and quality assurance

Pulse is the preferred supplier to the NHS under the national frameworks of Crown Commercial Service (CCS), London Procurement Programme (LPP), and HealthTrust Europe (HTE).

We have a proactive approach to retaining our high standards of compliance to assure the quality, accountability and delivery of our services. The team conduct quarterly, unannounced, rigorous internal audits to identify any gaps in knowledge and to accurately assess all levels of compliance.

Reports and action plans are issued and individual business units are responsible for any necessary changes. Audit results are reported on a league table at monthly operations board meetings, as well as the quarterly clinical governance meeting. Our team also complete secondary supplier audits with third party organisations to ensure compliance and quality is consistently achieved across all areas of the business.  

This commitment to making sure things are done right helps ensure that any healthcare professional we place into a private or NHS setting adheres to strict recruitment requirements, in accordance with the legislation below:

  • Immigration, Asylum and Nationality Act 2006 (2008)
  • Health and Social Care Act 2008
  • The Health and Safety at Work Act 1974 
  • The Rehabilitation of Offenders Act 1974
  • The Disclosure and Barring Service (DBS) Codes of Practice
  • National Framework Agreements
  • The Department Of Health Guidelines
  • The Conduct of Employment Agencies and Employment Business Regulations 2003
  • The Disability and the Equality Act 2010
  • The Working Time Directive
  • Agency Worker Regulations
  • Codes of Practice for the Supply of Temporary Staffing 2002
  • The Healthcare Professionals Alert Notices Direction 2006

Pulse has achieved Platinum Status, awarded from the London Procurement Programme – the top ranking from many external audits. Our most recent scores are:

Our compliance team has taken time to establish key relationships with the Disclosure and Barring Service, as well as leads within all frameworks that offer guidance on compliance issues.

Quality assurance

Our objective is to provide the highest standard of quality staffing services to our clients and candidates.

We believe quality assurance means delivering consistent levels of safety, continual monitoring and making evidence based improvements. We achieve this by:

  • Recording and managing incidents and complaints using our Datix risk management system
  • Reviewing all incidents and complaints monthly at clinical governance committee reviews so we can act quickly and appropriately, and learn from any lessons identified
  • Having an open and transparent approach to involve all relevant parties in the governance process
  • Welcoming feedback and encouraging commissioners and clients to voice any concerns

We adopt a 'whole system' approach to safety and governance which focuses on:

  • Training of all staff within the business on governance, quality and safety
  • Adherence to legislation and regulation
  • Incident and complaint management
  • Trend analysis to inform quality improvements
  • Trained case investigators and case managers
  • Policies, protocols and processes support effective ways of working
  • High standards of doctor revalidation and appraisal processes - deemed exemplary by the Department of Health revalidation peer review
  • External quality assurance for medical revalidation and appraisal processes

You can view more information in regards to our Modern Slavery Act 2015 statement here.