Quality assurance

Our objective is to provide the highest standard of quality staffing services to our clients and candidates.

We believe quality assurance means delivering consistent levels of safety, continual monitoring and making evidence based improvements. We achieve this by:

  • Recording and managing incidents and complaints using our Datix risk management system
  • Reviewing all incidents and complaints monthly at clinical governance committee reviews so we can act quickly and appropriately, and learn from any lessons identified
  • Having an open and transparent approach to involve all relevant parties in the governance process
  • Welcoming feedback and encouraging commissioners and clients to voice any concerns

We adopt a 'whole system' approach to safety and governance which focuses on:

  • Training of all staff within the business on governance, quality and safety
  • Adherence to legislation and regulation
  • Incident and complaint management
  • Trend analysis to inform quality improvements
  • Trained case investigators and case managers
  • Policies, protocols and processes support effective ways of working
  • High standards of doctor revalidation and appraisal processes - deemed exemplary by the Department of Health revalidation peer review
  • External quality assurance for medical revalidation and appraisal processes