Frequently asked questions
Sometimes we all need a little help, so we've put together a list of the top 10 questions we get asked. If you still can't find what you're looking for in this section, send us an email with your enquiry.
What benefits do you offer?Apart from the number of exclusive social work opportunities, we offer competitive pay rates and a premium bonus schemes. We also give expert advice and support and provide a wide range of training.
What areas do you cover?Our Social Work division covers all over the UK and gains access to over 150 local authorities.
When do I get paid?Payroll is run once a day and payment will reach your account two working days after your timesheet has been processed. Any timesheets submitted after 12pm fall into the next day.
How will I know my timesheets been processed?Within a few minutes of your timesheet being processed you will receive an automated text message to confirm the amount and date the payment will reach your account.
I haven’t received a text from payroll, does this mean my timesheet hasn’t been added?No, not necessarily. If you haven't receive a text by 4:30pm on the day you submitted your timesheet contact our payroll department on 01992 474970 and they'll be able to provide you with an update.
What's the rate of pay? It depends on the authority or trust, post qualified experience, relevant experience to the position i.e. CAMHS practitioner required but has to have CBT experience - if a candidate is an exact match we can usually get a better rate.
Will they offer condensed hours i.e. - 37 hours over four days?This depends on the manager, authority or trust. If it involves a candidate staying away from home then they are more likely to offer condensed hours.
How long is the contract - will it roll on after three months?If budgets allow and both the candidate and client are happy with the work being done it's likely that the contract will roll on. This however is not guaranteed.
Do you pay travel costs and expenses for staying away from home or relocating?The agency does not pay accommodation costs or relocation costs. If you have a limited company or use an umbrella company then you can normally offset expenses with them - travel to and from work, accommodation etc. I would advise that you speak to your umbrella company or accountant. Any travel done in work hours is usually paid by the authority or trust you're working for.
Do they have accommodation on site for candidates staying away from home?This depends on the trust or authority. NHS hospitals and private hospitals sometimes have onsite accommodation charged out at a subsidised rate.