Service Desk Engineer - Manchester

Job description

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About us

ICS is one of the UK’s leading healthcare staffing providers. Our aim, which underpins everything we do, is to be the first choice for health, life sciences and social care professionals and clients. Our recent achievements have seen us outperform our main competitors with strong growth across each of our markets.

We have an exciting opportunity available for an experienced Helpdesk/Service Desk Engineer to join our successful and growing IT Department. This role will be based within our Manchester City Centre offices.

What will you be doing

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications.

  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.

  • Working to ITIL best practices.

  • Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.

  • Provide technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.

  • Ensure the company IT audit system is kept updated when hardware and software changes are made.

  • User account creation for domain, email and application accounts.

  • Support the company front and back office applications.

  • Keep abreast of current and emerging hardware and software technologies.

  • Maintain a personal development programme as agreed with line manager.

  • Any other reasonably IT related duties required.

  • Travel to branch offices within the UK to provide support when required.

  • May be expected to work hours between 8am and 6pm when required to cover oncall periods. Note that these oncall start and end times may change.

The successful candidate will have:

  • Previous experience within a similar position
  • Ability and experience of working in remote offices with plenty of self-drive/motivation while using your own initiative
  • Key skills in ITIL, MS Office365 and MS operating systems
  • Excellent customer service skills
  • Ability to problem solve and deal with IT issues in a calm and confident manner
  • Flexibility to travel to other offices if required

What we can offer you

In exchange for your hard work we can offer you a competitive salary, excellent benefits which include 25 days annual leave + bank holidays which increase with years of service, company pension scheme where we match your contribution up to 5% plus many more excellent benefits.

The ICS Group is widely recognised as a great employer, repeatedly appearing in The Sunday Times Top 100 Best Companies to Work For. Our commitment to employee development through training, personal development plans, professional qualification support and career progression, has resulted in excellent retention levels. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

The ICS Group is an equal opportunities

Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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