Referral Coordinator - Leeds

Job description

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About ICS Health & Wellbeing

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

About the role

ICS Health & Wellbeing has been selected to deliver the NHS Diabetes Prevention Programme (NHS DPP) across the UK. NHS England, Public Health England and Diabetes UK have committed to improving efforts to prevent diabetes, and this collaborative programme aims to help the 5 million people who are at risk of developing the disease.

We are currently seeking a Referral Coordinator to join our Patient Support Team, providing support for a National Diabetes Prevention Programme (NDPP). This lifestyle intervention is delivered by a team of Health and Wellbeing Coaches and Advisors and focuses on helping service users to reduce their risk of developing Type 2 Diabetes.

This role involves management of the NHS referral process which includes processing all GP referrals and utilising our new Optical Character Recognition (OCR) software which reads all electronic referrals. This role would suit someone who has similar experience and who is accustomed to handling medical information in a sensitive and accurate manner.

Job Scope:

Responsible for undertaking all administration duties required to ensure GP practice referrals are successfully imported into our patient management system. This includes:

  • Daily monitoring and upkeep of NHS inboxes

  • Assessing eligibility on all referrals received and replying with appropriate acknowledgements

  • Carry out systematic enquiries on behalf of GP’s when requested

  • Utilising the OCR software to process referrals to prepare for upload to our patient management system

  • Cleansing the referral export prior to upload to ensure quality data

  • Making outbound phone calls to GP practices where necessary to collect missing referral data

About you:

For this role you must have a have high level of IT literacy and attention to detail. You must also be able to work independently, quickly and have confidence in problem-solving.

On a daily basis you will be required to use Outlook, Excel and Word. You will be required to demonstrate that you have a strong understanding of these programmes and have confidence when using them.

Background within a health environment would be an advantage.

Why work for ICS Health & Wellbeing?

  • Be part of a professional, well established and fast growing division who are the largest provider in the UK for the National Diabetes Prevention Programme

  • Be part of a programme that is helping change people’s lives, enabling them to live a healthier lifestyle

  • Ongoing support from the teams Manager, which includes regular assessment and development with opportunities for career progression

  • Specialist training and support provided

  • Opportunity to work in a nurturing and supportive work environment

  • We offer a wide range of company benefits including a company pension scheme where we match your contribution , in addition we offer 25 days holiday (pro-rata) + bank holidays, childcare vouchers, gym membership discount plus many more excellent benefits!

  • ICS has been listed in the Sunday Times Top 100 Best Companies to work for four times in the last six years.

Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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