Facilitation Officer - Derbyshire - Derby

Job description

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About ICS Health and Wellbeing

ICS Health & Wellbeing is a dynamic and accomplished organisation dedicated to making the UK’s local and workplace communities healthier. Working with local authorities, CCGs and employers, we design, implement and evaluate innovative health and wellbeing services that will result in long-term health benefits through sustained behaviour change.

About the role

ICS Health & wellbeing has been selected to deliver the NHS Diabetes Prevention Program (NHS DPP) across the UK. NHS England, Public Health England and Diabetes UK have committed to improving efforts to prevent diabetes, and this collaborative program aims to help the 5 million people who are at risk of developing the disease.

The NDPP is a joint initiative between NHS England, Public Health England and Diabetes UK which aims to deliver large scale services for people already identified with non – Diabetic Hyperglycaemia and therefore at high risk of developing Type 2 Diabetes. 

Since 2016, we have been providing the National Diabetes Prevention Programme (NDPP) across the Derbyshire, where we have delivered to groups in the community across the area. Due to continued growth within the NHS Program, we continue to expand our team and we now have a new position available for a Facilitation Officer

The NHS Diabetes Prevention Programme (‘NDPP’) was announced in the NHS Five Year Forward View, published in October 2014, which set out the ambition to become the first country to implement at scale a national evidence-based diabetes prevention programme modelled on proven UK and international models, and linked where appropriate to the new NHS Health Check.


What you will be doing

As the Facilitation Officer, you will be working closely with the Clinical Commissioning Groups, primary care and ICS and Wellbeing to support the delivery of the National Diabetes Prevention Programme across Derbyshire. This will include the following:

  • Identify Solutions to problems within the Derbyshire programme and working with Stakeholders to resolve these.  
  • Engaging with GP practices across Derbyshire to:
  • Providing advice and guidance to enable recording outcomes on SystmOne or EMIS Web clinical systems as required by the GP practice.
  • Providing support as needed in setting up the prevention programme templates on GP clinical systems.
  • Providing advice and guidance as needed to support generation of referrals i.e., by way of text, emails, telephone calls or face to face.
  • Gathering information and undertaking enquiries as and when necessary.
  • Supporting engagement, planning and reporting communication needs.
  • Contributing and report progress to the of the Derbyshire Diabetes Prevention Programme Group.
  • Providing targeted / short term support to model and trial approaches to engaging people on the course.

1-    When necessary offer support to enable the person to their first group, this might involve going with them

2-     Assisting practices with follow up calls and encouraging at risk population to take part in the diabetes prevention programme including direct liaison with patients as necessary.

·         Recognising barriers for hard to reach patients to access the service and with guidance act as a conduit between organisations to unlock barriers to support participation.

·         Track live data against the contractual limits and engage practices to ensure enough referrals for a viable group.

 About You

As the Facilitation officer, we are looking for candidates who has the following:

-          Communication and Relationship Management: Provide and receive complex information; persuasive, motivational, negotiating, training skills are required.  Communicate effectively with a range of clinical and non-clinical staff concerning progress against the pathway and service provision.  Act as point of liaison for patients and interface with all stakeholders.  Ensure administrative time is shared equally amongst those GP practices requesting support, subject to the agreed balance of responsibilities between Locations

-          Analytical and Judgement Skills: To be proficient in using Microsoft office packages and other identified IT systems and support other team members in their use. Supporting practices with data processing on number of people taking part in the programme and feedback to the provider lead.

-          Planning and Organisational Skills: Arranging meetings with practice staff, both clinical and non-clinical.  To manage and prioritise workload on a daily basis and deal with competing demands.

-          Must have great attention to detail.

-          Must have a Valid UK Drivers Licence and possess your own vehicle.



Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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