Complex Care Nurse Manager - Hampshire

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Position – Complex Care Nurse Manager - Hampshire
Ref – ZACCM22
Salary – £40k plus DOE
Hours – Permanent – 3 days increasing to Full Time
Location - 75% out of the office and 25% in the office (East Hampshire).

My client specialises in Live-in, Complex and Paediatric Services and provide care ranging from companionship, support and dementia care for the elderly through to more complex conditions such as cerebral palsy, muscular dystrophy, stroke, spinal injury and other disabling physical and neurological conditions in adults and children.

JOB PURPOSE:
To plan and manage community care services for a given area ensuring services are provided to an excellent standard and delivered in a way that encourages the involvement of clients (service  users and their families) to achieve high levels of client satisfaction.

To inspire and motivate staff team to deliver high quality client-focused services while  developing team members’ skills and capacity to meet clients’ needs and creating a culture of  continuous improvement.

KEY RELATIONSHIPS:
External:    Service users and their families, guardians or advocates; social services and health authority care managers, clinicians and other staff; staff from education, advice and referral agencies; trainers; regulators.

Internal:    Nurse/Care Managers, Care Co-ordinators, Recruitment, nursing and care workers, and the senior management team.

CORE RESPONSIBILITIES
Nursing and Care Management
Ensure the delivery, by suitable persons, of the company’s care services to an agreed group of clients 
Agree personalised client-centred service outcomes, carrying out care assessments and preparing care plans.
Work with client support networks (including families, service commissioners, health and local authority managers) to ensure efficient, ‘joined up’ services.
Identify opportunities for business development and work towards company sales goals.
Work in partnership with Care Co-ordinators and Recruitment so clients benefit from well planned, appropriate services.
Work as part of the Care Management team and provide a source of clinical expertise to senior managers and colleagues.
Ensure care is delivered to service users in a way that protects and promotes choice, dignity, privacy, respect and good health.

Client Involvement and Consultation
Encourage client engagement with the services including consultation about/ agreement to the Care Plan and staff assignment.
Effectively manage referrals and requests for service. Meet prospective clients and help facilitate service take-up from the earliest safe opportunity; work with hospital, health and local authority staff to prepare homes, systems and stakeholders ready for the provision of the service.
Attend internal and external client reviews, presentations and other meetings.
Provide appropriate information to clients about their contractual, legal and regulatory rights and responsibilities.
Meet regularly with each client (The company would expect each established client to be visited every 6 weeks or as agreed otherwise)
Keep abreast of current legislation and regulatory requirements and help ensure that the company’s policies and procedures, Staff Handbook and ‘Client’s Guide’ reflect current requirements and best practice.
Contribute to the safe and effective delivery of the company’s employment agency services, i.e. the supply of nurses and care workers to hospitals, schools etc.

Staff Management and Development
Motivate and manage own care team, embedding the company’s values and behaviours and a culture of ‘pride’ in their work.
Supervise (6 weekly), support, competency-check and annually appraise all team members. 
Maintaining a strong performance-management culture within the nursing and care team; encouraging staff to achieve high levels of clinical expertise and client satisfaction, ensuring agreed targets and quality standards are met
Ensure team members receive appropriate learning and training in the classroom and the field, personalised to meet clients’ needs; deliver training where qualified to do so.
Develop and keep under review a training and professional development plan for each team member.
Authorise staff members to work within a range of care disciplines/areas within defined ‘bands’
Advise Care Co-ordinators in planning the deployment of staff to ensure that priorities and performance standards are met and that cover is available for absence.
Work with the Recruitment Team to interview, select and induct prospective new staff members to join the company’s roster.
Manage staff in accordance with the Disciplinary and Staff Grievance procedures.
Run and participate in ‘peer group meetings’, staff briefings and other events

Resource and Time Management 
Ensure the availability of sufficient numbers of care workers for the efficient and effective delivery of services within given area. Nurse Managers have an obligation to endorse the use or transfer of staff members to other Nurse Managers’ clients where there is a clear overall net gain for the business or client safety.
Manage working time to ensure the needs of clients and the business. 
It is expected the Nurse Manager will spend 75% of his/her time out of the office and 25% in the office. 
The Nurse Manager will work flexible hours to meet the requirements of the job.
Participate in a telephone clinical ‘on-call’ rota.

CORE COMPETENCIES:
Registered with the Nursing & Midwifery Council as a Adult Nurse with/without additional registrations for other branches.
Acts with integrity, actively promotes and supports the vision and values of my client.
Excellent verbal and written communication and interpersonal skills.
Proven record of assessing, planning and delivering care and support for children and young people with disabilities or complex medical conditions and of setting and achieving service user- and family-centred outcomes.
Enhanced criminal records disclosure.
Evidence of positive values and behaviours entirely consistent with the company’s ethos.

KNOWLEDGE AND EXPERIENCE:
Several years’ experience working with complex adult care in the community.
experience of planning and risk management of care services for profoundly disabled people living in their own homes.
Good understanding of safeguarding, mental capacity and deprivation of liberty legislation and procedures.
Proven track record in managing community nurses and/or care workers.
Proven track record of working in a multi-disciplinary environment. 
Good understanding of the requirements of the Care Quality Commission.

SKILLS AND ABILITIES:
Able to work flexibly and respond quickly to changing priorities, while meeting deadlines.
Excellent written & verbal communication skills: able to write clear, presentable reports and nursing care plans and effectively deliver clinical information to families and professionals.
Committed to high levels of customer care and customer involvement in service delivery.
Commitment to collaborative working, both internally with colleagues and senior managers and externally with families and professionals.
Excellent people-management skills.
Ability to deal robustly with difficult issues and achieve positive outcomes.
Excellent IT, administration, organisation and planning skills.
Ability to travel around Greater London and surrounding areas
Due to the nature of our business you must be reasonably available to respond to urgent contact from colleagues while off duty.

Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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