Clinical Operations Manager-Termination of Pregnancy - Maidstone

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Position – Clinical Operations Manager-Termination of Pregnancy - Kent 
Location – Kent 
Salary – £37,555 - £42,630 per annum DOE 
Hours - Full Time 37.5 Hrs.

Clinical Operations Manager-The Role
Our client is a marketing focused, results oriented social enterprise. They develop efficient, effective and sustainable family planning programmes in the UK and overseas. The UK division provides services to men and women over 130,000 times a year. Services provided include Termination of Pregnancy (TOP), STI testing, LARC provision, counselling and vasectomy. The primary responsibility of this role is to further client’s goal: the prevention of unwanted births and its mission of ensuring the individual's right to having children by choice not chance.

The successful candidate will ensure the smooth running of the centre on a day to day basis by overseeing all clinical areas and management of the clinical team; co-ordination of doctors/surgeons/anaesthetists; being the main point of call for clinical matters and by being a part of the operational management structure within the Centre. To be innovative and drive forward quality in client care, maintaining excellence and compliance to policy and regulatory requirements at all times.
Key Responsibilities-

Although part of this Clinical Operations Manager role will be supernumerary, it is expected that you will provide hands-on client care in the provision of services to clients and as part of the on-going coaching and development of clinical team members which involves: 
• Lead on changes in clinical practice and policy and actively support the integration of best practice
• Ensure appropriate cover for service delivery including flexibility to meet changes in demand. 
• Identify team needs, both permanent and sessional; organise rotas and cover for nursing and medical teams
• Monitor and improve standards of good practice, safety, service and client care
• Monitor, develop and enforce standards of clinical care, correcting or improving performance where appropriate 
• Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion
• Ensure Safeguarding concerns are identified and appropriate action is taken
• Work with the Operations Manager and Regional Clinical Manager to ensure the client experience is smooth and timely and that delays are kept to a minimum
• Maintaining and improve standards of good practice, safety, service and client care
• Supporting clinical staff and assisting with client care when required 
• Effectively dealing with problems and issues that arise and find satisfactory resolutions 
• Striving to ensure the smoothest service possible across the region

About You
Among others, the following qualities are desirable:
RN1 Registration
Up to date understanding of gynaecology and theatre practice (recent experience not essential)
District Nurse or community based nursing desirable
Experience of managing or leading a team highly desirable
Excellent people management skills, including mentoring and developing team members and  the ability to deal with people management issues effectively
Meet tight deadlines and manage multiple priorities under pressure

Clinical Operations Manager- Qualifications/ Experience & Skills

RN Level 1 or 2
GCSE standard or equivalent in Maths and English Language
Extensive post-qualification experience 
Up to date understanding of gynaecology and theatre practice (recent experience not essential) 
Experience of supervising/leading a team
Experience working within a results oriented environment 
Proven experience within a high volume patient/client setting 
Some time spent in a customer service environment - preferable 

For more information please contact Zoe Allen at Pulse Jobs on 07918 720922 alternatively please forward your CV to

Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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