Welcome to the ipoint user guide


Book your next shift anytime and anywhere with ipoint. The new smart-matching feature, will notify you as soon as suitable shifts become available.

Get it on Google Play Download on the App Store

Need help with ipoint?

Get in touch with our dedicated team here.



Reset password Navigation menu Settings App tour Availability calendar Notifications

Managing your shifts

Finding a shift No shifts found Viewing a shift Shortlisting and booking shifts Confirming a shift

Shift information My shifts




Reset password

Click “Forgotten Password?” on the home page and follow the steps to get a new password.

If you are unsure of your username, email ipoint.servicedesk@ukics.com.

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ipoint reset password screen 

Navigation menu

The menu on the left hand side will allow you to navigate all parts of ipoint.

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ipoint navigation menu screen 



When you log in, the first screen you see will be ‘My Settings’.

From here, you can choose the ipoint profile that you want to look at in this section from Nursing, to Pulse at Home or Pulse Community Healthcare.

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ipoint settings screen 

App tour

You can view tutorials for different sections to help you when using the app.

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ipoint login screen 

Availability Calendar

The benefits of adding your availability are:

  • Filters through thousands of shifts
  • Only shifts that match your availability will be shown
  • Receive messages about your favourite shifts

You can update your availability using the calendar.

Using the availability key, you can add when you’ll be available – whether it be for days, nights, morning or afternoon, it’s all there.

Our auto-matching function will use your availability to notify you of any new suitable shifts when they’re added to ipoint.

Holiday mode tells us when you’re not around - meaning we won’t contact you until you return.

ipoint availability screen

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We want you to be aware of the latest shifts available. Using your availability, we’ll send you notifications with recommended shifts.

We’ll send you a text with your number one recommended shift, plus an email with all recommended shifts that have been added that day.

Recommended shifts are based on your history working at either a hospital or ward.

If there are no shifts available at your preferred hospital, or if you are new to Pulse, we will recommend shifts as close to your postcode as possible.

You can control these notifications and frequency by contacting your consultant. The number of messages and delay between messages that you receive can be tailored to your preferences.

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ipoint notifications

Finding a shift

There are a range of filters to help narrow down your search when finding a shift.


  • The ‘match my availability’ filter shows you any shifts which align with the dates and times you have inputted when you are free to work in the calendar.

All shifts

  • You can now view all shifts available. When using this filter, you will be prompted with an additional filter, ‘shift type’, to help narrow down your search.

Hospital and ward filters

  • Hospital and ward filters are multi-selectable.
  • The ward filter will only appear if only one hospital is selected.
  • If no hospital, or multiple hospitals are selected you are unable to search by ward.

Date range

  • To search for shifts within a specific date range, use the Dates filter.


  • The band filter is multi-select but will only show bands you are skilled to do.


  • The skills filter is multi-select and will only show those applicable to you 


  • Distance is shown in miles from your home address.

*If your postcode needs updating, please inform your consultant.


find a shift screen 

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No shifts found

If no shifts are found, try widening your search. Updating your availability will increase the number of shifts shown.

If you’re still not seeing anything please contact the ipoint team on ipoint.servicedesk@ukics.com.

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ipoint no shifts found screen 

Viewing a shift

The results from your search will be shown in a list view all on one page. Click on the tile to find out information and rates.


ipoint viewing a shift screen 


Booking a shift

You can self-book on any available shift you choose. To book straight away from the results page just click “book”.


ipoint shortlist and book shifts screen 

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Confirming a shift

Once you have booked onto a shift, it will show as provisional until your consultant has confirmed you’re working with the client.

Upon confirmation, your booking will show as booked in ipoint, in the “my shifts” section.

You will also receive a text to confirm your shift has been booked.

If you are booked directly onto a shift by your consultant and your shift is showing as provisional, you will need to call your consultant to confirm your shift.

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ipoint confirm shift screen 


Shift information

For each shift, you can view all details including start and end times, to how long your break will be.

You can also view the rate per hour by the payment method you prefer, before booking your shift.

ipoint shift information screen 

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My shifts

In this section you can see all of your booked shifts, the shifts you have worked and those that we recommend for you. 

For worked shifts highlighted in yellow, this means you have not yet been paid. For worked shifts highlighted in black then you’ll have been paid.

ipoint shift information screen 

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Need help with ipoint? Get in touch with our dedicated team.

Send us a message