Clinical governance

To ensure our reputation remains strong, Pulse has comprehensive and robust systems in place to supply high standards of clinical and medical care. We work hard to ensure effective clinical governance to consistently deliver:

  • A commitment to quality and learning
  • Continual improvements
  • A reduction of errors and adverse events

We abide by national and local guidance, as well as regulations, industry best practices and our clients' requirements. Further to this, all staff comply with the most up-to-date training standards to ensure an ethical and responsible service. 

Our clients have peace of mind because our organisation has:

  • A dedicated arm’s length professional team
  • Trained case investigators and case managers
  • A Clinical Director responsible for risk and adherence to regulations
  • Revalidation that incorporates robust appraisal and support to nurses, AHPs and doctors
  • A Health & Safety board lead and a governance team who are IOSH qualified
  • 83 policies and 160 standard operating procedures
  • Monthly quality and safety meetings throughout the business
  • Claims management
  • Integrated approach to contract and tender review leading into business process updates and compliance checks
  • Incident and complaint management with trend analysis and lessons learned informing quality improvements
  • Integrated business continuity plans
  • ISO270001 data security accreditation