It’s quick and easy to create a timesheet using our app. We add provisional timesheets to your account based on the placements you are scheduled to work. All you need to do is add the hours you work by following these simple steps:
If you are trying to submit a timesheet that isn’t on the app, please contact your consultant to get this added. Future hours also cannot be submitted. If you try to submit hours for a date in the future, these days will be removed and will not be included on your timesheet.
Submitting a timesheet
Submitting a timesheet is easy. Once you’ve created your timesheet and signed the declaration, you will be prompted to pass your phone or tablet to your authoriser/manager for approval. The app will ask them to check that the details of your timesheet are correct and authorise via an e-signature. Once they have completed this process, your timesheet will be submitted for processing and your device will be handed back to you.
If you’ve already left your place of work or your manager isn’t around to authorise your timesheet, don’t panic. You can submit timesheets without a signature. Our team will then work on your behalf to gain a signature from an authorising manager. Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce any delays in payment.
To submit a timesheet without signature, please follow these simple steps:
- When greeted with the message to pass your devise over for authorisation, click on the ‘Submit without signature’ text
- You’ll receive a warning that by submitting via this method may cause a delay to payment. If you’re happy to proceed, click ‘Continue’
- Your timesheet is now submitted and an email copy has been sent to the authorising manager for approval. Our team will work to gain approval from the authorising manager on your behalf
- If you see your authorising manager in the meantime, please ask them to check their emails as they will have been sent your timesheet to approve
Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce delays in payment.
FAQs
Here are answers to our most frequently asked questions. If you require further support, please call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
I’ve forgotten my password or username, what do I do?
Click here to learn how to reset your password.
I received a ‘password link expired’ error message, what does that mean?
Our password reset links are active for 24 hours once sent. Simply click ‘Forgotten password’ on the login page of the app again and repeat the process. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
I’m experiencing issues creating a password, why is that?
All passwords are required to be a minimum of eight characters in length. Please check that the password you are trying to use matches this criteria. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
I need to add hours to my timesheet, but the timesheet isn’t showing on the app
We add provisional timesheets to your app account based on the placements you are scheduled to work. If the provisional timesheet is not showing on your app, please call our Sales Support team on 01992 305 669 or email AHPsalessupport@pulsejobs.com
Can I amend break, start and end times?
Yes, you can but only before a timesheet has been submitted. Simply click in to the relevant day on your timesheet to amend the times. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
What if I work additional hours which aren’t usually on my timesheet?
You can enter additional hours for other days worked that week on the same timesheet, even if they are not on your provisional timesheet. Just add the hours as usual and submit. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
I’m struggling to register for an account, why is that?
To register for an account, you’ll need to input certain details that we already hold on file for you to verify your identity. Please check when registering that you’re using the correct email address, mobile number or DOB. Another reason could be that you already have an account with ipoint. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
What is the declaration I have to agree to on the app?
This is exactly the same declaration that is on our paper timesheets, nothing has changed. The declarations need to be agreed for every timesheet submitted. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
There isn’t a client authoriser to sign the timesheet
Don’t worry, submit your timesheet without an authoriser present and we’ll do the rest. Find out how to do this, here. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
The authorising manager has requested a copy of my timesheet, is that possible?
Yes. When the authorising manager signs and authorises the timesheet they have the option to receive a copy of the timesheet via email. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
Can you store a timesheet to send later, after obtaining a signature?
Unfortunately not as this feature of our app is not available offline. You can save the hours in advance but the signature will be lost if the timesheet is not submitted straight away. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
Can I still submit paper timesheets?
Yes, if you do not have access to a smartphone or compatible device then you can still submit a paper timesheet. If you require further support, please call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
Does the app work offline?
Unfortunately no. Our app requires you to be online when submitting signed timesheets. If you're unable to submit a timesheet via the app, please submit a paper timesheet. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
I haven’t been paid, why is that?
While we do our best to reduce delays, there are a couple of different reasons why you may not have been paid. Please check that the following are not applicable:
- Missing signature - We send your unsigned timesheets to the client for signature as quickly as possible, however we must wait for a signature before we can process for payment. If you have the chance, please prompt them to authorise the timesheet they have received via email
- No bank details/we require updated bank details - If you are new to Pulse or you have not worked with us in the last three months, please ensure you have sent us your bank details. We have to obtain bank details after every instance of inactivity of three or more months
- No placement on record - Please ensure you advise your consultant if you start a new placement or have extended your current one so we can ensure a timesheet is available for you to submit
- No reference - On occasion, we may require a reference number from a client who may not have provided this yet. Our team will work to ensure delays are limited
If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com
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