Welcome to the ipoint Timesheet user guide

Create and submit timesheets for approval in a few simple steps with our ipoint timesheet app. Approved timesheets are processed instantly, meaning quicker payment for you.

Download the app from Google Play or the Apple App Store to get started.

ipoint Timesheet app on Google Play ipoint Timesheet app on the App Store

Need help?

Get in touch with our team here.


 

Quick links

Creating an account Reset password Logging in Need help? Viewing your timesheets Creating a timesheet Submitting a timesheet Submitting without signature Payment delays FAQs

 

 

 

Creating an account

To create an account, please ensure you have downloaded the app, then follow these simple steps:

  • Click ‘Register’
  • Enter your name, email address, date of birth and mobile number. We require you to do this so we can confirm your identity by matching it to the details we hold on file for you
  • Create and confirm a password
  • Check your emails as you will receive a verification link. Please note, this link will expire after 24 hours
  • Click the link in the email to verify your account
  • Once confirmed, you will need to go back to the app to get started

ipoint - creating an account  ipoint - creating an account  ipoint - creating an account


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Reset password

Click “Forgotten password?” in the home page and follow the steps to reset your password. You will need to enter your username or email address to complete the process. You will receive a password reset link via email, which will expire 24 hours after you receive it.

If you are unsure of your username, please email ipoint.servicedesk@ukics.com.



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ipoint reset password 

Logging in

 

Logging in is easy. Simply enter your username (usually your email address) and password and click ‘Login’. Select your profession, and you’re ready to create timesheets. The app will keep you logged in for 14 days. After this period of time, you will be required to enter your details again.


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ipoint Logging In 
 

Need help?

Our team is on hand to support you with any difficulties you may experience. Get in touch with us using your preferred contact method:

Phone support 01992 305 669

Email support AHPSalesSupport@pulsejobs.com

Alternatively, you can call your consultant for help or advice.

Whilst using the app, you can access help and guidance by clicking on ‘Need help?’ on the ‘Log in’ page. From this page, you’ll be able to call or email our team for assistance.


ipoint - Need Help?  ipoint - Need Help? 


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Viewing your timesheets

You can view all timesheets in the ‘Your timesheets’ section of the app and filter by outstanding and submitted. Simply click on ‘All’, ‘Outstanding’ or ‘Submitted’ to filter.

There are four different statuses for your timesheets which are outlined as follows:

  • Outstanding – Timesheets that require submitting
  • Submitted – Timesheets that you have submitted and are with our payroll team for processing
  • Processed – Your timesheet has been processed by payroll, with funds reaching your bank account within two working days
  • Query (!) – Unfortunately there is a query against your timesheet, please contact us on 01992 305 669 to rectify

For a reminder of the timesheet statuses whilst in the app, simply click the ‘i’ button in the top right-hand corner.


Viewing your timesheets  Viewing your timesheets  Viewing your timesheets  Viewing your timesheets 


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Creating a timesheet

 

It’s quick and easy to create a timesheet using our app. We add provisional timesheets to your account based on the placements you are scheduled to work. All you need to do is add the hours you work by following these simple steps:

1. Tap the relevant ‘outstanding’ timesheet that you wish to add hours to 2. Click the ‘+’ icon to add your hours to the timesheet
ipoint Creating a timesheet  ipoint Creating a timesheet 


3. Click ‘Start’ to add your start time, scrolling to select the correct time. Follow this process for your end time too by tapping ‘End’
ipoint Creating a timesheet  ipoint Creating a timesheet 
ipoint Creating a timesheet 


4. Tap ‘Break’ to add any breaks taken. Add up all breaks taken during the course of the day and select the total duration in minutes. Click ‘OK’ to confirm 5. The app automatically selects all days so you can uncheck any days of the week you do not want to submit and click ‘OK’ 6. Always check that the ‘Total hours selected’ matches the number of hours you have worked
ipoint Creating a timesheet  ipoint Creating a timesheet 
ipoint Creating a timesheet 


7. After creating your timesheet select the days you wish to add to your timesheet and click ‘Continue’ 8. Read the declaration and check the box to confirm you understand the information. Then press ‘Continue’
ipoint Creating a timesheet  ipoint Creating a timesheet 
ipoint Creating a timesheet 

If you are trying to submit a timesheet that isn’t on the app, please contact your consultant to get this added. Future hours also cannot be submitted. If you try to submit hours for a date in the future, these days will be removed and will not be included on your timesheet.


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Submitting a timesheet

 

Submitting a timesheet is easy. Once you’ve created your timesheet and signed the declaration, you will be prompted to pass your phone or tablet to your authoriser/manager for approval. The app will ask them to check that the details of your timesheet are correct and authorise via an e-signature. Once they have completed this process, your timesheet will be submitted for processing and your device will be handed back to you.

If you’ve already left your place of work or your manager isn’t around to authorise your timesheet, don’t panic. You can submit timesheets without a signature. Our team will then work on your behalf to gain a signature from an authorising manager. Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce any delays in payment.

To submit a timesheet without signature, please follow these simple steps:

  • When greeted with the message to pass your devise over for authorisation, click on the ‘Submit without signature’ text
  • You’ll receive a warning that by submitting via this method may cause a delay to payment. If you’re happy to proceed, click ‘Continue’
  • Your timesheet is now submitted and an email copy has been sent to the authorising manager for approval. Our team will work to gain approval from the authorising manager on your behalf
  • If you see your authorising manager in the meantime, please ask them to check their emails as they will have been sent your timesheet to approve

Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce delays in payment.


Submitting a timesheet  Submitting a timesheet  Submitting a timesheet  Submitting a timesheet 


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Submitting without signature

 

If you’ve already left your place of work or your manager isn’t around to authorise your timesheet, don’t panic. You can submit timesheets without a signature. Our team will then work on your behalf to gain a signature from an authorising manager. Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce any delays in payment.

To submit a timesheet without signature, please follow these simple steps:

  • When greeted with the message to pass your devise over for authorisation, click on the ‘Submit without signature’ text
  • You’ll receive a warning that by submitting via this method may cause a delay to payment. If you’re happy to proceed, click ‘Continue’
  • Your timesheet is now submitted and an email copy has been sent to the authorising manager for approval. Our team will work to gain approval from the authorising manager on your behalf
  • If you see your authorising manager in the meantime, please ask them to check their emails as they will have been sent your timesheet to approve

Unfortunately we cannot process any timesheets without approval, so please try to gain a signature wherever possible to reduce delays in payment.

 

Submitting without signature  Submitting without signature  Submitting without signature 


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Payment delays

Whilst we do our best to reduce delays, there are a couple of different reasons why you may not receive payment as quickly as usual.

  • Missing signature - We send your unsigned timesheets to the client for signature as quickly as possible, however we must then wait for a signature before we can process for payment. If you have the chance, please prompt them to authorise the timesheet they have received via email
  • No bank details/we require updated bank details - If you are new to Pulse or you have not worked with us in the last three months, please ensure you have sent us your bank details. We have to obtain bank details after every instance of inactivity of three or more months
  • No placement on record - Please ensure you advise your consultant if you start a new placement or have extended your current one so we can ensure a timesheet is available for you to submit
  • No reference - On occasion, we may require a reference number from a client who may not have provided this yet. Our team will work to ensure delays are limited

If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


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FAQs

Here are answers to our most frequently asked questions. If you require further support, please call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com

I’ve forgotten my password or username, what do I do?

Click here to learn how to reset your password.


I received a ‘password link expired’ error message, what does that mean?

Our password reset links are active for 24 hours once sent. Simply click ‘Forgotten password’ on the login page of the app again and repeat the process. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


I’m experiencing issues creating a password, why is that?

All passwords are required to be a minimum of eight characters in length. Please check that the password you are trying to use matches this criteria. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


I need to add hours to my timesheet, but the timesheet isn’t showing on the app

We add provisional timesheets to your app account based on the placements you are scheduled to work. If the provisional timesheet is not showing on your app, please call our Sales Support team on 01992 305 669 or email AHPsalessupport@pulsejobs.com


Can I amend break, start and end times?

Yes, you can but only before a timesheet has been submitted. Simply click in to the relevant day on your timesheet to amend the times. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


What if I work additional hours which aren’t usually on my timesheet?

You can enter additional hours for other days worked that week on the same timesheet, even if they are not on your provisional timesheet. Just add the hours as usual and submit. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


I’m struggling to register for an account, why is that?

To register for an account, you’ll need to input certain details that we already hold on file for you to verify your identity. Please check when registering that you’re using the correct email address, mobile number or DOB. Another reason could be that you already have an account with ipoint. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


What is the declaration I have to agree to on the app?

This is exactly the same declaration that is on our paper timesheets, nothing has changed. The declarations need to be agreed for every timesheet submitted. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


There isn’t a client authoriser to sign the timesheet

Don’t worry, submit your timesheet without an authoriser present and we’ll do the rest. Find out how to do this, here. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


The authorising manager has requested a copy of my timesheet, is that possible?

Yes. When the authorising manager signs and authorises the timesheet they have the option to receive a copy of the timesheet via email. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


Can you store a timesheet to send later, after obtaining a signature?

Unfortunately not as this feature of our app is not available offline. You can save the hours in advance but the signature will be lost if the timesheet is not submitted straight away. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


Can I still submit paper timesheets?

Yes, if you do not have access to a smartphone or compatible device then you can still submit a paper timesheet. If you require further support, please call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


Does the app work offline?

Unfortunately no. Our app requires you to be online when submitting signed timesheets. If you're unable to submit a timesheet via the app, please submit a paper timesheet. If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


I haven’t been paid, why is that?

While we do our best to reduce delays, there are a couple of different reasons why you may not have been paid. Please check that the following are not applicable:

  • Missing signature - We send your unsigned timesheets to the client for signature as quickly as possible, however we must wait for a signature before we can process for payment. If you have the chance, please prompt them to authorise the timesheet they have received via email
  • No bank details/we require updated bank details - If you are new to Pulse or you have not worked with us in the last three months, please ensure you have sent us your bank details. We have to obtain bank details after every instance of inactivity of three or more months
  • No placement on record - Please ensure you advise your consultant if you start a new placement or have extended your current one so we can ensure a timesheet is available for you to submit
  • No reference - On occasion, we may require a reference number from a client who may not have provided this yet. Our team will work to ensure delays are limited

If you require further support, call us on 01992 305 669 or email AHPsalessupport@pulsejobs.com


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