Frequently asked questions for ipoint’s new timesheet feature

Submit your timesheet online today with ipoint. To help you get started, read our frequently asked questions.
I can’t see my provisional timesheet in the list, what do I do?

Refresh the timesheet list page to see if your provisional timesheet appears. If the timesheet still does not appear, please contact your consultant who will be able to help you.

I can’t see the vacancy that I want to move my shift to, what do I do?

Unfortunately, this action can’t be done without assistance. You’ll need to get in touch with your consultant who will be able to move the shift for you.

I didn’t work one of the shifts I was booked for. How do I submit my timesheet without it?

Simply untick the box next to the shift to exclude it from the timesheet. The next time you log in, it may be shown on a new timesheet that is generated automatically. Don’t worry, if you did not work the shift, we will remove the booking for you.

I sent my timesheet via email to be approved, but the client authoriser is on holiday, what should I do?

Don’t worry, while the timesheet is still in a provisional status, it can be sent to another client authoriser. You can do this by using the resend option.

I want to move my shift to another vacancy, but I’m not sure which is the right one

Some vacancies have similar names so if you are unsure which is correct, please check with your consultant before moving the shift.

I’ve moved my shift to another vacancy, but I can’t see it in my timesheets now

When moving a shift to another vacancy, the shift is removed from the original timesheet and assigned to a separate timesheet that is unique to the new vacancy. It should appear automatically in the timesheet list, once the page has refreshed. If it does not appear, contact your consultant who can complete this process for you.

I’ve moved my shift to the wrong vacancy by accident, what should I do?

Don’t worry, the shift will have been moved to a separate timesheet unique to the new vacancy, but this can be changed. Simply refresh the timesheet list page and open the new timesheet that has been created. Move the shift to the correct vacancy, refresh the timesheet list page and the timesheet should appear with the correct details. If you require further support, please speak to your consultant.

My timesheet is in query, why can’t I resubmit it?

For the purpose of this pilot, timesheets in query will be locked from resubmission until a member of the Pulse team has reviewed the query. Please contact your consultant for support.

What do I do if there is no mobile phone signal at work?

If there is no network coverage or WIFI available, please complete a paper timesheet and upload it through the ‘Upload image’ button when you are able to get network coverage or WIFI. Unfortunately, if you are offline you will not be able to submit a timesheet.

Need further help?

Our team is always on hand to support you. Get in touch using your preferred contact method:  

Tel: 0333 577 3600  

Email: ipoint.servicedesk@acaciumgroup.com  

Alternatively, you can call your consultant for help or advice or access help by clicking ‘Need help?’ on the login page. From this page, you’ll be able to call or email our team for assistance.