Frequently asked questions for ipoint’s new timesheet feature
Refresh the timesheet list page to see if your provisional timesheet appears. If the timesheet still does not appear, please contact your consultant who will be able to help you.
Unfortunately, this action can’t be done without assistance. You’ll need to get in touch with your consultant who will be able to move the shift for you.
Simply untick the box next to the shift to exclude it from the timesheet. The next time you log in, it may be shown on a new timesheet that is generated automatically. Don’t worry, if you did not work the shift, we will remove the booking for you.
Don’t worry, while the timesheet is still in a provisional status, it can be sent to another client authoriser. You can do this by using the resend option.
Some vacancies have similar names so if you are unsure which is correct, please check with your consultant before moving the shift.
When moving a shift to another vacancy, the shift is removed from the original timesheet and assigned to a separate timesheet that is unique to the new vacancy. It should appear automatically in the timesheet list, once the page has refreshed. If it does not appear, contact your consultant who can complete this process for you.
Don’t worry, the shift will have been moved to a separate timesheet unique to the new vacancy, but this can be changed. Simply refresh the timesheet list page and open the new timesheet that has been created. Move the shift to the correct vacancy, refresh the timesheet list page and the timesheet should appear with the correct details. If you require further support, please speak to your consultant.
For the purpose of this pilot, timesheets in query will be locked from resubmission until a member of the Pulse team has reviewed the query. Please contact your consultant for support.
If there is no network coverage or WIFI available, please complete a paper timesheet and upload it through the ‘Upload image’ button when you are able to get network coverage or WIFI. Unfortunately, if you are offline you will not be able to submit a timesheet.
Need further help?
Our team is always on hand to support you. Get in touch using your preferred contact method:
Tel: 0333 577 3600
Alternatively, you can call your consultant for help or advice or access help by clicking ‘Need help?’ on the login page. From this page, you’ll be able to call or email our team for assistance.