Using Retinue as a direct engagement portal

Getting started with the Retinue portal 

Before you start using Retinue, a member of the Retinue team will contact you with details of your login credentials that are required to access the portal. They will take you through the process of setting up your portal account, including uploading your bank details and signing your contract.

Key information

When do I submit timesheets and receive my pay?

Please ensure your timesheets are uploaded to the Retinue portal prior to the below deadlines:

  • Cwm Taf Morgannwg University Health Board – 8am Friday
  • Aneurin Health Bevan Health Board – 12pm Thursday

Payment will be received in your bank account the following Friday.

  • NHS Forth Valley – 9am Thursday
  • Tees, Esk & Wear – 12pm Thursday

Payment will be received in your bank account the following Thursday.

  • Bradford District Care NHS Foundation Trust – 8am Tuesday
  • NHS Ayrshire & Arran – 12pm Monday
  • NHS Dumfries & Galloway – 10am Monday
  • NHS Greater Glasgow & Clyde – 9am Monday
  • NHS Lanarkshire – 9am Tuesday

Payment will be received in your bank account the Friday of that week.

The team at Retinue will walk you through how to submit your timesheet on the portal before you are required to submit your first timesheet.

What do the different timesheet statuses mean?

With Retinue, you’re able to view the status of your timesheets in the portal. There are six different statuses, as follows: 

Open – Timesheet not completed or submitted.
Pending – Timesheet submitted but not yet authorised.
Disputed – The timesheet has been disputed by client.
Approved – Timesheet approved for payment.
Processed – Timesheet is being processed.
Paid – Timesheet has been paid. 

How do I access my payslips?

You can request copies of your payslips by emailing paymentsupport@retinue-solutions.com. Please include the following details in your request:  

  • Full name 
  • D.O.B 
  • NI number 
  • Home address 
  • Which months payslip is required 
  • Payroll number 
  • Your email address
Don’t forget your first week appraisal form

Once you have commenced working with the trust, we require you to complete our First shift appraisal form. This needs to be submitted within the first week of your placement.

Ensuring you are on the correct tax code

To ensure you are on the correct tax code, please complete the HMRC starter form and return to us via email at pmhcandidatesupport@pulsejobs.com. This is the best way to ensure you are on the correct tax code and therefore, paying the correct amount of tax.

Pension scheme

When working via Retinue, the pension options differ from trust to trust. Your recruitment consultant will provide you with the relevant pension information once your booking is confirmed at the trust. 

Further support

If you have any questions or need any support setting up your login, please do not hesitate to contact the Retinue team on paymentsupport@retinue-solutions.com or 0845 241 0824.  

You can also refer to the Retinue App Help & FAQs section for further guidance.