Frequently asked questions
How do I join and register?
Contact us or register through the our online registration form.
How do I update my availability?
You can let us know your availability for shifts via email or by calling us. We advise that you check in with our booking team at least once a week to keep updated about on-going and upcoming opportunities.
What do I need to take with me to a shift?
In the first instance, you will need your uniform, timesheet and ID badge. If you are missing any of these, please contact your consultant before the start of your shift. Some hospitals will not allow you to work if you are missing an ID badge or your uniform.
How do I complete a timesheet?
You will receive a timesheet in your welcome pack. Additional timesheets can be sent to you via email, fax or post. Different trusts will fill out a timesheet differently, and your booking consultant will inform you of what is required. If you have any questions about how to fill in your timesheet though, please contact your booking agent.
Who do I call if there is a problem with my shifts or pay?
If you experience any problems call your consultant. Essentially anyone from the team will be able to help however if you wish to escalate any issues ask to speak to a manager.
How far in advance can I book my shifts?
Typically if we have your availability we'll contact you as soon as we have work.
What elements will delay my payment once I submit a timesheet?
If your timesheet is incomplete our payroll department will not be able to process the payment. This will include missing dates and signatures from both yourself and the client, as well as the ward or client name. It is also important to make sure it is legible. We are unable to pay on timesheets if they are unreadable. If we receive this, we will contact you for another copy.
The only other reason for not receiving payment on time is if the timesheet is not received by us by the timesheet deadline. Deadlines vary per hospital type so it's best to check with your consultant when booking.
How long does the registration process take?
We aim to have you out working within six weeks of registering. The speed of the registration process depends on how quickly you can send your documents and application pack completed and over to us - ideally, we need you to send you paperwork back within two weeks for this to happen.
Why do I have to update my file annually?
In order to maintain our high standards of compliance, we complete checks on all of our associates and therefore several aspects of your file will need annual updates. We make this easy by contacting you three months before they're needed to ensure there are no disruptions to your ability to work.