Case studies

Margaret Jackson

Summitcare - Penrtih

What roles were you looking to fill? Were you working with other agencies to fill the role?
We are and elderly care home providing a range of services from low to high level residential aged care as well as dementia aged care, and other aged care services. For that reason, we often require various agency RN and AIN for morning, evening and night shifts. We always contact Pulse first for our recruitment needs.

2. How did you hear about the Pulse team?
We have worked with Pulse for many years, so cannot say how we heard of them

3. What was the level of support you received from the team?
We receive high levels of support from their consultants, who make sure their placements meet our required standards. They also contact us regularly to check if we need any support.

How did you find the recruitment process?
We find the process very easy. Pulse often supply us with suitable nurses at very short notice.

How do you think the Pulse team are different from competitors?
They are very professional , extremely courteous and nothing is too much trouble for them.

Would you recommend the Pulse team and use them again? If so, why?
Absolutely. I would recommend them to anyone as they supply staff very quickly and the quality of their nurses is extremely high.

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Marietta Courtney

Cameragal Montessori School

What roles were you looking to fill? Were you working with other agencies to fill the role?
They mostly supply us with early Childhood teachers and preschool assistant staff. We do not use any other agency.

How did you hear about the Pulse Child Care Crew team?
I have worked with Child Care Crew since before working at Cameragai Montessori School. I feel they are the leading child care worker agency in Sydney, and provide excellent service.

What was the level of support you received from the team?
Excellent support, when placing either a day position or a week, and when needed they always send a replacement in a timely fashion.

How do you think the Pulse Child Care Crew team are different from competitors?
I find them to be fast, friendly, and have good industry knowledge. I also think they have excellent customer service, they know their clients and temporary staff so they make sure it is a good fit for all

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Cheriza Huth

SDN Woolloomooloo, SDN

What roles were you looking to fill? Were you working with other agencies to fill the role?
Throughout the year we have been looking to replace early childhood assistants and mostly room leaders with a diploma qualification. We utilise mostly casual educators from Pulse Child Care Crew as well as using SDN casuals where possible.

We have a good relationship with Pulse Child Care Crew and they are knowledgeable of the casual educators we prefer that suit the centre.

How did you hear about the Pulse Child Care Crew team?
Since starting at SDN Woolloomooloo to my knowledge we have always used this agency.

What was the level of support you received from the team?
Very communicative and friendly, informing us when particular staff may be leaving early or not be able to come in. They are prompt with email correspondence and very supportive on a regular basis. Always felt quiet supportive from the team.

How did you find the recruitment process?
In terms of recruiting casual educators, the process itself is straight forward. Providing feedback on the performance of causal educators has always been accepted from Child Care Crew.

How do you think the Pulse Child Care Crew team are different from competitors?
Good relationship in terms of knowing what we need communication is 2 way and open.

Would you recommend the Pulse Child Care Crew team and use them again? If so, why?
Yes, I would recommend the team and would use them again because we have an outstanding relationship with the agency. The team know us very well, particularly Jodie and are helpful and available to fill shifts needed no matter what time.

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