Patient Care Administrator

Job description

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The purpose of this role is for all patients to have a coordinator that can help them and follow them through their journey from first contact to continuing aftercare.  The primary goal of the Patient Care Administrator is to support the Patient Care coordinators and at the same time deliver outstanding patient care.


  • The ability to be self motivated
  • The ability to manage challenges and understand the fundamentals of consumer behaviour
  • The ability to set personal goals above prescribed goals
  • The ability to deal with high stress environments in a pro-active manner
  • The ability to differentiate between important and urgent tasks, and prioritise and complete multiple tasks
  • Good time management 
  • The need to demonstrate flexibility, including duties, hours of work, breaks, working conditions, working with team members, protocols and procedures, updates in knowledge etc.
  • An openness to change, grow, and take on greater levels of responsibility and performance
  • The ability to communicate and interact effectively, calmly and compassionately, during various points of contact with patients and colleagues alike
  • You will need to be flexible and accommodating
  • You will have to be knowledgeable about the clinic
  • You will need to know what the clinic can offer the client in any number of special circumstances
  • You will need to provide all the information that the client requires to enjoy their visit to the clinic


  • A self-starter
  • A minimum of 2 years’ experience in customer facing/administrative roles
  • Excellent verbal and written communication
  • Clerical and administrative experience using computers
  • Working knowledge of a simple database application, word, excel, email and Internet
  • Some post secondary education will be advantageous
  • Good problem solving skills
  • Excellent organisational skills
  • Excellent customer service skills


  • Answer queries on the phone
  • Completing to-do lists
  • To book post-operative and enhancement appointments
  • Create deposit receipts
  • Chase refractive prescriptions for patients
  • Be responsible for waiting list/cancellation list  & priority bookings
  • Distribute leads
  • Distribute any incoming emails and be in charge of the finance email account
  • Scanning
  • Taking meeting minutes
  • To update all records on the patient database as appropriate
  • To play an active part in the maintenance of a supportive learning environment within the clinic
  • To complete the end of day administration
  • Support the Patient Care Coordinator Team
  • To hit monthly targets
  • Collate various reports as per managements wishes
  • Send target emails to the Patient Care Coordinator team
  • Reschedule patients
  • Checking Patient Care Coordinator emails and distributing or responding when a member of the team is on annual leave

Pulse is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy.

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